Experienced and accomplished Telecom and IT Professional with solid experience in Nortel and Cisco Telecom products and IT knowledge of computers, servers, and some networking. Exceptional track record of leading projects, team collaboration, and training users on applications and equipment. Ability to make effective decisions to overcome adverse situations and rapidly revise tactics for achieving goals within time frames. Excellent problem solver. Proactive, trustworthy, and strong work ethic. Service-oriented attitude towards customer support - taking time to explain issues, helping them understand the resolution. I understand the stress and frustration users have with their computers and applications. My goal is to make them more knowledgeable in their jobs with the tools they use. Aptitude and passion to learn and support new applications and provide factual documentation of applications. Follows telephony operational and service management processes to ensure that quality, efficiency and agility are achieved.

Highlights:

• Inside Sales
• Sales
• Support
• Training
• Laptop Computer
• Cisco
• Troubleshooting
• Applications
• Management
• Telephony