AND EXPERIENCE: Twenty five years of administrative and fiscal management in a high-volume outpatient setting. Strong analytical and organizational abilities combined with excellent communication and leadership skills, including a proven record of accomplishment in operational management and several successful JCAHO, CMS and DOH surveys. Excellent internal and external conflict resolution skills among patients, providers, administrative and support staff. CARE SERVICES Co-owner and operator (9/2018 through present) * Family owned and operated service industry Start-up Company. - Assist and further develop family owned and operated business in the service industry. - Implement sound management and business practice plans, including developing a business and management practice plan for the owners to operate the business independently. Further developed skills and experience relating to the business aspect of health care operations to train management, create a sound business plan and to operate successfully a small family owned business. NYC HEALTH + HOSPITALS WOODHULL Assistant Director Department of Medicine (2/2016 - 8/2018) * Assist Senior Associate Director with departmental operations and management. - Conduct daily environment of care rounds on two inpatient units with 60 beds, two Critical Care units with 24 beds and Hemodialysis suite with six beds. - Prepare and maintain facility for JCAHO, CMS and DOH surveys. Review monitor and support the addition of new and existing policies and procedures to meet the department standards and assure regulatory compliance. - Responsible for planning and implementing departmental projects to ensure timely completion within the allocated project budget. - Monitor departmental budgets and report variances and projections. - Coordinate demonstration trials of new equipment. Facilitate the procurement of all new technological equipment. Order parts for repair on out of service equipment and furnishings. - Analyze costs and submit quotes with justifications for new supplies and equipment. - Order and monitor non-stock medical consumables. - Solicit and purchase service contracts for equipment. Process claims and repairs with manufactures and service contractors as needed. - Manage and monitor the efficient use of operating space, supplies, staff and equipment - Troubleshoot problems in the department and the in-patient units. Verify and enforce departmental policy and procedures. Monitor quality assurance key performance indicators. - Investigate and perform service recovery with patients and family members as needed. - Supervise departmental administrative staff, maintain efficient support services for the providers. - Perform year to date budget oversight and assist with the annual budget submission. - Order and authorize administrative and occupational supplies, review and submit continuing medical education reimbursement requests. - Annually evaluate employee performance, maintain department file and submit same to human resources. Provide regular feedback and coaching to staff including disciplinary actions as needed. - Monitor and manage timekeeping. Approve and plan time off requests to ensure adequate coverage. Process, authorize and submit departmental payroll. - Monitor patient satisfaction surveys and recommend opportunities for improvement.

Highlights:

• Ambulatory Services
• Billing
• Budgeting
• Business Plan
• Computer Operations
• Gynecology
• Obstetrics
• Patient Care
• PEDIATRIC
• Scheduling