Experienced in directing over 250 multi-site health care clinics ranging from: Occupational Medicine / Urgent Care /Physical Therapy / Primary Care Physician Clinics / Free Standing Emergency Rooms and Allergy Specialists, in as many as 8 states. Leading growth and development for over 600 colleagues. Multi-disciplined operations leader with successful track record of designing and implementing change initiatives focused on the development of leaders, the enhancement of processes to motivate front line, and the advancement of organizational goals. Skilled at building a collaborative team and working across organizational lines to achieve objectives through a win-win approach. Strategic visionary who engages organization through a combination of practical methods, strong communication, and an inspirational approach. Also known for an extensive background in leading multiple Call Centers & Pharmacy Operations with budgets greater than $200 million. Demonstrated ability to successfully and consistently formulate, design and operationalize strategic initiatives across multi-site Health Care organization. * Core belief that a real and meaningful focus on customer service is the most vital component of an organization's overall competitive strategy and the most significant factor in retaining hard won customers. * Passion for the development of leaders coupled with an innate ability to recognize and nurture talent through frequent one-on-one exchange, honest and direct feedback, and a meaningful commitment to career planning. * Created, developed and executed a new culture change to an entire call center organization (7 sites) to go from order taking to consultative selling. Recognized for an exceptional record of success improving operational performance, managing multiple key clients with revenues over 4 Billion dollars. * A proven record demonstrating leadership, mentorship, and creating motivation for multiple levels of teams to include 2,200 professionals and over 1,500 retail locations.

Highlights:

• Customer Service
• Distribution
• Leadership
• Management
• Quality Assurance
• Test
• Call Center
• Customer Service Center
• CVS
• Vice President of Operations
• physical therapist