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Robert D

Help Desk Specialist - 18 Years of Experience - Near 11216

Occupation:

Help Desk Specialist

Education Level:

High School/GED

Will Relocate:

YES

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Excellent problem-solving abilities * Strong analytical skills * Proficiency in TCP/IP protocols * Remote access technology * Legal Application support * Experience with Windows 7, Windows 8, Windows 10 Operating Systems. * Desktop and Laptop troubleshooting experience * Audio Visual and Conference Center Support Accomplishments * Co- Team Lead on successful firm-wide operating system upgrades - Group wise to Outlook 2010, Win 95 to Windows 7, Windows 7 to Windows 10 migrations. Microsoft Office 2003 to MS Office 2010 * Windows MCP certification * Microsoft Office Specialist Word 2010 Problem Resolution * Served as advocate for end-users, performing tests and problem analysis for laptop, desktop and IT infrastructure work. Support and develop company disaster recovery plan. Security Solutions Managed client network security through installation of Endpoint Encryption software on mobile computers and devices * Co- Team Lead on successful firm-wide operating system upgrades - Group wise to Outlook 2010, Win 95 to Windows 7, Windows 7 to Windows 10 migrations. Microsoft Office 2003 to MS Office 2010 * Windows MCP certification * Microsoft Office Specialist Word 2010 Problem Resolution * Served as advocate for end-users, performing tests and problem analysis for laptop, desktop and IT infrastructure work. Support and develop company disaster recovery plan. Security Solutions Managed client network security through installation of Endpoint Encryption software on mobile computers and devices

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