Strong communication, interaction and relationship-building skills acquired through experience as a sales and marketing intern and through customer-service positions, volunteer work, and coaching activities. Persuasive sales and presentation skills, honed through years of phone, in-store and internet-based experience, Pending college graduate with solid academic skills and considerable experience planning and implementing programs, projects, and public-relations events. Computer Skills Windows: Word, WordPerfect, Excel, PowerPoint, and Internet Applications. Business Communication I, Data Entry I Accounting I typing ( wpm 65) and short hand keying Certified Cobol programmer Business Law I Familiar with multiple network applications and algorithms, such as Aspect 2.0 People soft .Net HLR PDSN NGG. PAC2000 Remote Access/ Remote Desktop Connections Typing skills include word processing at 75 wpm and typewriter production at 60 wpm. Precedent 2000 and blackberry administration systems, ensemble Total View, Avaya, Canvas, and Citrix applications accessing Vmare and vsphere. Info source database server WARP-2000 (web-admin report portal) Lancentral (End-User Computing) WSAT( web-based security admin tool) Webrh( web report help) MYED ( MY Enterprise Direct) WANDA and WOW (Wanda on Web) Active Directory VDI. Hardware - Basic PC upgrades/repairs, Network cabling, connectivity troubleshooting, hard drive recoveries, component level replacements Virtual Machines Computer Capabilities - Operating Systems : Windows 00/98/NT Windows 7 and 8. Applications : Microsoft Word, Excel, Access, PowerPoint, FrontPage, Photoshop, and Dreamweaver. Programming: Knowledge of JavaScript, HTML, Visual Basic, website design/maintenance. Network environment (TCP/IP)/Ethernet.

Highlights:

• Active Directory
• Applications
• Microsoft Access
• Microsoft Active Directory
• Support
• Technical Support
• Troubleshooting
• Call Center
• Hardware/Systems
• Billing