ENTERPRISE ARCHITECTURE, DATA MANAGEMENT, SYSTEMS ENGINEERING, PROJECT MANAGEMENT Portfolio Management, Physical and Information Security, Capacity Management, Requirements Management, Risk Management, Customer Service, Policy, and Planning professional with 22 years service experience as a retired veteran officer in the U.S. Army Corps of Engineers and 14 years of experience in private industry as a contractor in multiple technical and Information Technology (IT) administrative disciplines that require keen attention to detail. A proven leader, effective communicator and compassionate professional. Accomplishments driven by goal orientation on strategic organizational guidelines. Subject matter expertise (SME) in programmatic functions, strategic planning, administrative management, program management analysis, resource management, and operational optimization. Solid record of performance with conducting and managing analytical studies, promoting key initiatives, and overseeing high-profile performance improvement projects. Technical expert and program analyst on complex program issues. Very strong critical thinking, problem solving, research and liaison skills. Highly effective at exceeding business goals and objectives for an organization, while meeting management and customer expectations. Outstanding history of fostering positive, productive relationships with clients, colleagues, and senior leadership. Recognized for outstanding communication skills, flexibility, keen political savvy, sense of humor and leadership abilities. CLEARANCE TS/SCI eligible VETERAN PREFERENCE : Veterans Preference, 10 Point driven by goal orientation on strategic organizational guidelines. Subject matter expertise (SME) in programmatic functions, strategic planning, administrative management, program management analysis, resource management, and operational optimization. Solid record of performance with conducting and managing analytical studies, promoting key initiatives, and overseeing high-profile performance improvement projects. Technical expert and program analyst on complex program issues. Very strong critical thinking, problem solving, research and liaison skills. Highly effective at exceeding business goals and objectives for an organization, while meeting management and customer expectations. Outstanding history of fostering positive, productive relationships with clients, colleagues, and senior leadership. Recognized for outstanding communication skills, flexibility, keen political savvy, sense of humor and leadership abilities. CLEARANCE TS/SCI eligible VETERAN PREFERENCE : Veterans Preference, 10 Point and Related Skills: ASSIGNED TO THE PROJECT AND PORTFOLIO MANAGEMENT (PPM) OFFICE : * Define, interpret and manage the IT project including developing business and technical requirements, goals, metrics, cost, scope, schedule and deliverables. Analyze, review, and recommend solutions for the National Geospatial Agency (NGA) customer technical IT requirements, and finalize requests for proposals (RFP) and Engineer Change Proposals (ECP), according to DoD and NGA Strategic policies. COMPLIANCE AND MANAGEMENT : Systematically monitor DoD IT Policy, Procedures and Protocols for regulatory compliance, according to established agreement guidelines, applicable laws, delivery schedules, payment provisions, inspections, and reporting obligations. Evaluate, monitor, or ensure compliance with Federal, VA laws and regulations, policies, standards, or procedures Identifies standards or requirements for infrastructure, configuration or change management. Regularly perform, system analysis, project management, data management, and content management functions, including manage day-to-day IT project operations and program management functions. REGULARLY RECEIVE, ANALYZE, AND REVIEWS NGA CUSTOMER REQUIREMENTS QUESTIONNAIRE (CRQ) which is a request for IT services, recommendations, upgrades, fixes, and solutions for the NGA Enterprise Network worldwide. Develop, modify, or provide input to project plans such as the Project Management and Acquisition Financial Management Plans, Cost Analysis and Technical project documentation. Develop or implement information systems security plans and procedures to prevent information systems vulnerabilities and resolve software issues. Strategically conduct investigations and analyses of CRQ for answers to undefined factors and conditions to determine the nature and scope of the problem. CONSISTENTLY COORDINATE TECHNICAL RECOMMENDATION/SOLUTIONS with a team of Subject Matter Experts. (SME), including engineers, requirements specialist, project managers, risk managers, cyber managers and procurement managers, to design and deliver cost estimates based on current infrastructure, using existing NGA Standard Operating Procedures (SOP), internal modeling techniques, and strategic goals. PROCEDURAL FOLLOW-UP AND REQUIREMENT GUIDANCE : Consistently and regularly follow all local procedures, as outlined in DoD and NGA best practice guidance to ensure delivery of a quality product. Always performing a customer follow-up to ensure all actions are complete. CUSTOMER SERVICE ENGAGEMENT: Engage with NGA IT customers, daily to discuss and understand requirements, placing priority on meeting individual customer needs, maintaining a healthy working relationship with the customer. Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations knows about available products and services is committed to providing quality products and services. INFORMATION ANALYSIS AND SYSTEM MANAGEMENT : Resourcefully apply analytical and technology skills to develop, design, implement, and support information systems used in a variety of business industry uses. Extensive knowledge the procuring, modifying, integrating and/or deploying of large scale Commercial Off the Shelf (COTS) and internally developed software business applications T. Whitehurst 2 Accurately and timely meet the business requirements, implementation specifications and design desires of customers. PROBLEM RESOLUTION, DIAGNOSIS, REPORTING : Effectively research, review, diagnose and resolve system and user challenges in response to customer reported incidents. Identifies problems determines accuracy and relevance of information uses sound judgment to generate and evaluate alternatives, and to make recommendations. Plan, monitor, and report all system failures, user downtime, system and work halt on the status and progress of projects and service requests. ADMINISTRATION MANAGEMENT : Perform a variety of administrative, technical and analytical duties pertaining to program and functional related activities during all phases of the planning, programming, and budgeting process. Apply business and management principles related to strategic planning, resource allocation, and coordination of people and resources in support of organizational operations. Point of contact regarding administrative and communication policies, procedures and requirements.
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