COMMUNICATIONS: Proven effective written and oral communications including ability to address small/large groups. Motivate team members to achieve goals, resolve interpersonal conflicts, create positive learning environment. Conducted all-customer needs analysis reported results to internal partners with issue, cause, and resolution outline to significantly impact internal and external customer satisfaction. ORGANIZATIONAL SKILLS: Track record of strong self-management skills includes planning, scheduling and delegating multiple projects at the same time. Created and implemented improved workflow processes that expedited and enhanced services, eliminated redundancy, and reduced time to completion. CUSTOMER SERVICE: Ability to negotiate and persuade to achieve desired results. Extremely sociable and able to put customers at ease. FINANCE AND BUDGETING: Analyzed, implemented and monitored effective annual, quarterly, monthly budgets and forecasts. Planned and achieved individual budget savings falling within 98% of budget. Compiled and recorded all financial activities and records of receipts. Planned for and co-facilitated quarterly Board of Directors meetings and performed CFO functions developing, implementing, forecasting budget for entire organization.

Highlights:

• Communications
• Email
• Layout
• Management
• Project Management
• Accounts Payable
• Bank Deposits
• Billing
• Cash Management
• Customer Service