Work History and Experience - Mark E Brown - Abilene, TX - Home: 325-692-0390 to further my career as an accomplished Sales/ Customer Service/ Technical Support Operative with a solid team of well- established professionals. I have specialized in the timely resolution of Support issues for various clients - State-wide, Nation-wide and Global. I have received multiple 100% in Quality Awards, because of Customer Satisfaction Surveys. I Advise, Assist and Troubleshoot within a fast-paced environment, involving the industry standards in telephony, computer, presentation and people skills. My Goal: First-Attempt Resolution of service issues via logical analysis and trouble-shooting (hard skills) toward a productive goal, showing empathy and respect (soft skills) to the individual client, group or network - in a timely manner.
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