Customer Satisfaction Quality Management Vendor/Client Relationship Management Call Center Operations Net Promoter Score (NPS) Survey Administration Change Management Strategies Performance Metrics Improvement Certified Lean Six Sigma Black Belt with experience in leading over twenty Lean Six Sigma process improvement projects, leading operations teams to provide customer excellence strategies, perform quality control audits, create and maintain budget expenditures, and drive improved performance throughout the organization.

Highlights:

Companies I like:

Petsmart, Amazon, USAA

• Customer Service
• Financial
• Phoenix
• Black belt
• Distribution
• Six Sigma Quality
• Support
• Manufacturing
• Automotive
• Root Cause Analysis