Description
Over 20 years of Retail and Food Service Customer and Supply Chain O2C experience including 10 years of forecast analysis, 8 years of Merchandising, Marketing and Supply Chain Operations, and over 15 years of Management Leadership with multi level teams * Co-developed a forecasting tool for VMI applicable to any organization needing to adapt algorithms to a flexible, daily projection * Overseeing Order Management, Logistics, Forecasting VMI and Merchandising departments/teams * Organizations: WFF (Membership Coordinator Engagement Team 2 years) NAPM of Dallas, American Marketing Assoc., Toast Masters, Deans List Experience Highlights Director of Customer Experience ACR 2013 - 2019 * Accountable for the positive Customer Perception of ACR reporting to the COO * Responsible for ensuring the highest level of satisfaction for all customers across all ACR touch points * Engaged and streamlined or updated all company processes as related to the Customer Experience working cross functionally with all RACI departments with various leadership members from the discovery to implementation project stage * Oversight of the Logistics and CS Order Management departments with 40+ members
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Radio Shack Corp | Buyer/Category Manager | 1/2004 - 1/2009 |
| Pinpoint Marketing | Account Manager | 1/2003 - 1/2004 |
| Franks Development Corp. | Office Manager/ Drafter | 1/2002 - 1/2003 |
| Helzberg Diamonds | Diamond Consultant/ Office Mngr | 1/1998 - 1/2002 |
| Wal Mart | Jewelry/ Soft Line Associate | 1/1995 - 1/1998 |
Accomplishments
Highlights:
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