Occupation:Help Desk Specialist |
Location:Houston, TX |
Education Level:Associate |
Will Relocate:YES |
Description
Desktop Remote Control tools (Bomgar, Dameware) and in remote application Installs. * Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on Internet to aid in problem resolution. MD Anderson Cancer Center, Houston, Texas 7/2008 - 12/2012 MD Anderson is one of the largest cancer centers in the world Sr IT Technician Support 2010 - 2012 Network Technician II 2008 - 2010 Performed configuration, installation, implementation, and maintenance of more robust Cisco switches Through the refresh process on the data network infrastructure and various technologies using established Templates then decommissioned end of life Cisco 4006 and 4506 switches. * Managed major projects within established schedules and standards. * Coordinated, executed and delivered switch refreshes on established dates, times. * Directives executed with minimum supervision with latitude for initiative and independent judgment. * Liaison to Network Engineers/Planners, Project Managers, Mechanical, Electrical, Plumbing Engineers/Superintendents, contractors, Move Coordinators to bring the MD Anderson Cancer Center Alkek Expansion and AT&T Directional Antenna System (DAS) Blackberry Projects to commission. * Proven problem solver with comprehensive technical knowledge and experience with transitional skill Sets in the Healthcare, Banking, and Oil and Gas industries. * Strong knowledge and experience with LAN concepts, technology, L2/L3 switching, Vlans, and structural cabling ensuring quick resolution of network issues. * Worked on team and with vendors in the placement of WAP's on the wireless network and provided cabled cross-connects, maintained, monitored, troubleshoot and some configurations once in production. * Made and troubleshot Ethernet connections for VOIP feature at the access switches and during refresh project and understanding of industry standard VOIP technologies. Contract Assignments: 2007 - 2008
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