Results-oriented, team-spirited, and performance-driven professional, equipped with extensive knowledge of various systems, combined with expertise in network development, project management, and desktop support. Highly regarded for improving component designs, amplifying competence, and reducing needs for re-engineering to achieve operational efficiency and company goals. Equipped with outstanding communication and motivational abilities essential in attaining strategic goals and bottom-line objectives. Skillfully adept in providing outstanding network security compliance solutions. * Flexible and able to adapt quickly to changing business environments and needs, ensuring the delivery of new, highly effective business solutions on time and under budget. * Accustomed to providing satisfactory and prompt help desk and end-user support, as well as in carrying out hardware and software troubleshooting. FUNCTIONAL SKILLS ORGANIZATIONAL ADMINISTRATION * Initiated the restructuring of overall operations, policies and procedures by implementing an online system for departmental documentations, policies, and procedures. * Orchestrated the execution of tasks and duties, sustaining the integrity of Kaiser Federal network and IT operations arranged and finalized daily, weekly, and monthly maintenance schedules. STAFF TRAINING AND DEVELOPMENT * Proactively participated in several trainings, which paved way to achieving passing scores in all regulation training assessments as well as broadening knowledge of network and Symitar systems. * Rendered support in facilitating training for backup support personnel, which focused on strengthening skills in delivering daily technical support. OPERATIONS MANAGEMENT * Supported end users in dealing with several issues encompassing network hardware and software needs. * Prepared a written summary and weekly report to monitor escalation of all pending items, system activity, development, and potential difficulties. * Displayed ability and proficiency in performing IT-related duties while serving as a backup expertly executed operations and duties assigned. * Assured that all Symitar systems are functioning properly and efficiently staffed throughout each 24 hour period of time. * Implemented scheduled and unscheduled maintenance and upgrade to all Symitar systems within the Simplicity Bank infrastructure. * Wrote, assessed, debugged, executed, and documented Symitar-related processes personally answered telephone calls, emails, and helpdesk requests for technical support to guarantee timely resolution. * Implemented Symitar Security Groups Privileges for security and audit purposes. * Successfully moved four branches and rewired data centers. * Implemented Symitar Repgens for Nightly process error checking. * Relocated entire DR site with minimal down downtime. * Install/Configure/Maintain Cisco routers and PoE switches. * Install/Maintain Proxy Servers, Virtual Servers and clusters. * Maintain EXSi VMware Vsphere 5.1 * Maintain DR documentation and DR testing every year.
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