Committed and motivated Programs and Project Manager with exceptional customer-relation and decision making skills. Strong work ethics, professional demeanor and great initiative. Handle programs and project from start to finish. Handle staff and customers effectively by identifying needs, quickly gaining trust, approaching complex situation and resolving problems

Highlights:

Employment oft

Companies I like:

Broward County Library Division

• Budgeting
• Complaints
• Management
• Microsoft
• Microsoft Office
• Program Manager
• Project Management
• Risk Assessment
• Scheduling

Responsible for the daily operations of a specialized unit within the organization: Supervising, interviewing, training, motivating, monitoring, scheduling, assigning, evaluating, counseling & disciplining staff. Developed and Planned workloads, workflow, deadlines and time utilization. Coordinated employee leave schedules to ensure continuation of service delivery. Monitored the capacity and demand and evaluates the productivity of all assigned staff. Participated in grant writing and generated grant funded project reports and requirements, resources needed, risk assessment, benefit analysis and metrics for measuring success. Used Microsoft Software program and a management software system to schedule and track activities, process space usage applications record and complete monthly statistical reports. Used Microsoft Software programs to conduct seminars including financial and basic computer training sessions. Demonstrated, encouraged, and developed collaborative working relationships with all customers.