Description
Accomplished, forward-thinking Operations Executive with experience in removing barriers to achieve targets utilizing project management strategies, process improvement methods, and customer relationship development. Project / Program Management Operations Director Quality Improvement Performance Improvement Email: cmetzger@woh.rr.com Goal-oriented analytical operations leader successful in operations, program development and project management. Excel at continuous improvement by visualizing, expanding and generating ideas to increase the presence of a company within the industry. Success in performance improvement, increasing productivity and enhancing the quality of operations by fostering a culture of innovation and enhanced customer service. Skilled at communications, curriculum development, budgeting, data mining, research, compliance, relationship development and training.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Health Services Advisory Group (Hsag) | Associate Director, State And Corporate Services | 1/2015 - 1/2017 |
| Vha Central | Director, Performance Improvement | 1/2011 - 1/2015 |
| Vocalink Inc. | Quality Manager, Interpreting Division | 1/2010 - 1/2011 |
| The Children's Medical Center Of Dayton | Project Manager, Business Systems Analyst Patient Relations Manager | 1/2009 - 1/2010 |
| Community Mercy Health Partners | Customer Satisfaction Manager | 1/2004 - 1/2005 |
| Patient Relations | Special Projects | 1/2003 - 1/2004 |
Accomplishments
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