Description
Profile Highly analytical, organized, and results-oriented project management professional with extensive experience (16 years) in the finance industry including Human Resources, Servicing, Call/Contact Centers, Information Technology, Quality Assurance, Quality Control, Collections, Customer Care, Business Process Outsourcing (BPO), Legal, Direct and Indirect Lending (captive, bank, and finance services), Bankruptcy, Loss Mitigation, Repossession, and Vehicle Remarketing. Adept in all phases of business and system development, product lifecycle, financial control procedures, and productivity improvement. Known for problem-solving and critical thinking skills, along with proven ability to keenly analyze issues, formulate strategic action plans, and resolve complex situations. Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels. Portfolio Management ~ Program Management ~ Project Management ~ Product Management ~ Strategic Planning and Execution ~ Budget and Cost Control ~ Internal/External Customer Retention & Satisfaction ~ Deliver Value and Results ~ Revenue and Profitability Growth ~ Data Collection ~ Regulatory Compliance ~ SDLC
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