Occupation:Senior Manager, Functional Excellence |
Location:Raleigh, NC |
Education Level:Master |
Will Relocate:YES |
Description
Business Technology leader with 16 years of experience managing Operations, IT transformation initiatives, Automation (AI/ML), Customer success. Broad expertise spanning Managed services, SAAS, Technical/Services Support, new market entry, product capabilities and ITIL/ITSM delivery across SaaS, TAC and Data Center/Cloud offerings. Global Experience in operations & people leadership, APAC, Europe, Middle East India and the US (Permanent Resident), overseeing interdisciplinary teams of 100+ IT Business Transformation Operations Management Partner Strategy Process Engineering Turnaround Strategy ITIL/ITSM Resource Management Automation Networks Compliance (PCI/SOC/ISO) Data Center Management CCIE Capacity Management Infrastructure Management SAAS Availability Management Application hosting Virtualization Access Management Performance Management Talent Development Supportability Product Management AGILE P&L Product Backlog Market Analysis
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Infrastructure | Technical Support Manager Technical Support Engineer, Technical Services | 11/2011 - 11/2011 |
| (Confidential) | Senior Manager | 1/2008 - Present |
| Aricent/Convergys | Sr. Network Engineer Cisco Tac | 7/2004 - 7/2008 |
| Linksys/Netgear | Technical Quality Analyst | 2/2004 - 7/2004 |
| Wipro | Technical Support Officer (Dell) | 2/2003 - 10/2003 |
| Hero Ites | Customer Care Executive (Providian National Bank) | 5/2002 - 2/2003 |
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