Over 35 years' experience in the Computer Systems and Telecommunications Industry with significant contributions in product management, technical sales and marketing, and end customer solution consulting. on technical solution development and deployment with a focus on capturing customer technical requirements, formal specification of solution architecture, working with engineering on product development, and managing customer accounts to ensure quality delivery and high levels of customer satisfaction. Demonstrated capabilities in rapid turnaround situations where heavy cloud architecture experience and customer service impact successful emerging technology deployment. Able to sit at the table with business development and sales to understand and capture customer requirements as well as work closely with and coordinate activities of technical engineering and customer supports teams to prioritize market critical features, develop product development timelines, and operational / go-to-market plans which translate new technologies into effective end-customer solutions. In-depth technical expertise in technologies and standards for interactive video telecommunications, multimedia application servers, and local and wide area network telecommunications, real-time operating systems and multimedia core technologies. Proven skills in meeting leadership, management and group objectives, and proven negotiating, motivational, and organizational skills. In-depth experience in obtaining commitments within companies to engineer, design, manufacture, market and support products. Able to drive Product Lifecycle Management developmental efforts from product definition and consumer demand to program management and marketing roll out to P&L. In-depth experience in obtaining commitments within Fortune 100 companies and start-ups to engineer, design, manufacture, market and support products. Excellent oral and communications skills, excellent technical writing and presentations skills, excellent problem solving skills, and the ability to make sound business decisions. Advanced technical support, customer service training, and escalation process experience. Significant computer science knowledge, including object-oriented technology, structured programming, data structures, and algorithms. Deep expertise of Project Management (PM) and Knowledge Management (KM) tools/processes/policies.

Highlights:

• Support
• Technical Support
• Oracle
• Software
• Engineered Systems
• Enterprise Software
• Marketing Management
• Operating Systems
• P&L
• Problem Solving