Occupation:Help Desk Specialist |
Location:Austin, TX |
Education Level:High School/GED |
Will Relocate:YES |
Description
More than 15 years' experience in a corporate IT environment * Ability to explain technical issues clearly to non-technical customers * Customer Service and hands on technical support * Windows 9x, NT, 2000, XP, Vista, Win7, 8, 10 software installing * Able to handle complex situation with confidence * PC repair, upgrades, architecture, assembly and maintenance * Implement Net Protocols/Services * Able and willing to work flexible hours in the US when necessary * Knowledge of ITIL incident, problem and change management * Printer Service, Maintenance & Configuration * Proficient in MS Office products O365, Office 2016, 2013, 2010 * Experience with Apple, MAC OS X, iPhone & Smartphone devices * Detail-oriented and analytical approach to performing work * Experience in providing hands and feet support for network and Datacenter Equipment/Devices * Strong ability to build rapport with colleagues & customers * Propensity and willingness to learn new technologies * Understanding audio/video equipment and conference room setup * Ticketing Systems: SalesForce Footprints, Magic, Lotus Notes cSupport, McAfee
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| National Financial Partners | System Support Administrator | 8/2017 - 9/2018 |
| Laureate Education Inc. | Team Lead Technical Analyst | 6/2015 - 7/2017 |
| Answer Financial Inc. | Helpdesk Technician | 8/2005 - 9/2006 |
| Guitar Center Co. | It Helpdesk Technician | 2/2004 - 8/2005 |
| Ibm Global Services | Help Desk Technician | 11/2002 - 12/2003 |
| Linksys Inc. | Technical Support Specialist | 3/2002 - 5/2003 |
| Network Technology Services | Desktop/Field Technician | 3/2000 - 2/2002 |
Accomplishments
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