Fourteen years of experience in Communications, wireless, management and retail sales for cellular, cable, and communications service providers. Responsibilities include: Analyze staffing needs of the store and implementing hiring, promotion decisions, and initiate disciplinary action, as appropriate. Managing the overall professional manner in which my staff handle client inquiries and provide solutions through effective coaching and support knowledge. Manage trouble shooting, and tech support procedures for all aspects of communication to ensure quality equipment and device functionality. Coaching and developing staff to exceed all quotas. Facilitate and prioritize individual career path development for career preparation. Manage all aspect of a Retail Store ~~EXPERIENCE~~ Sprint Wireless Overland Park, Kansas. March 2017 - April 2018 * Retail Sales Manager * Managed the overall daily operations of my retail store. * Implemented and Managed a facility budget, maintaining low cost efficiency monthly. Including marketing and promo fund allocation, employee hourly wages, facility repair and maintenance, and inventory lost prevention. * Hired to oversee the conversion of location from indirect to a corporate store. * Developed and implemented new marketing plans to drive traffic via social media and community out reach. * Recruited, interviewed, and hired staff members who aligned with my vision of characteristics needs for employment success. * Increased activation growth from 20 new per month to 90 new in 8 month. 3rd highest in the region * Served on 2 leadership committees overseeing policy and marketing changes to streamline and simplify out dated practices * Created and implemented in store documents used by the region to align a consistent message with clients being served daily. * Created and trained consultants on Business to Business documents that simplified the process resulting in a 20% increase in new sales.

Highlights:

Companies I like:

Cerner, Business Account Sales

• Business Documents
• Cellular
• Communications
• Inventory
• Management
• Retail
• Retail Sales
• Sales
• Scheduling
• Social Media