Highlights:
GILBERT THOMAS
5682 Mountain Crescent
Stone Mountain, GA 30087
Phone: (770) 498-2191
Email: gdt777@comcast.net
SUMMARY
Information Systems Manager for ten years. Successfully managed teams, of eight to 25 people including on and off-shore employees, providing application software support for multiple BellSouth client teams. Supported multiple business segments and their teams including Management Accounting, Finance, Security, Supply Chain, and several internal Accenture applications. Application support encompassed production support and new development work. Planned and coordinated detailed projects within quality standards, established deadlines, and budgetary requirements. Experience is broad and includes the following areas of expertise:
• Project and Program Management
• On-shore and Off-shore Team Management
• Finance and Budget Management
• Interdepartmental Coordination
• Resource Management
• Change Management
• Client Relations
• Requirements Management
EXPERIENCE
Accenture - Atlanta, GA
1998 to April, 2006
Senior Project Team Lead, Shared Services
Directed multiple IT application support teams in both full life cycle development (web based and client server) and maintenance activities to support more than a dozen BellSouth clients.
• Ensured on-time completion of projects by developing project schedules and work-flow charts to track major milestones and critical path activities. Used WBS and NIKU (Clarity) software to plan to track projects. Used MS Office for documentation. Adhered to project methodologies including SAM and the SDLC.
• Directly managed a team of 15-16 (Project Managers, Developers and Business Analysts) and with projects, managed teams up to 25. Management responsibilities included hire/fire and performance appraisals.
• Interacted daily with Partner, Director, and Senior Manager level employees to obtain business needs and objectives, milestone expectations, and document sign-off.
• Responsible for project budgets, resource allocation, task management, scheduling, status reporting, facilitating meetings and interfacing with vendors.
• Managed development projects for the Finance/Accounting, HR, Security, and Supply Chain departments as well as infrastructure projects.
• Ensured seamless integration and coordination of project plan activities with onshore and offshore development teams for successful completion of US team tasks to support clients.
• Successfully managed several high profile, tight deadline FCC regulated projects that imposed severe monetary penalties if not completed by delivery date.
• Fulfilled role of Configuration Manager in support of 35 applications, resulting in 100+ releases per year.
• Selected by management to join a team that produced a process improvement manual which was used by all Project Team Leads and enabled our clients of the BellSouth Shared Services division to achieve CMM level 3 certification.
BellSouth - Atlanta, GA
1977 to 1998
Team Lead, Shared Services / Senior Programmer Analyst / Programmer Analyst
Team Lead, Shared Services (1997 to 1998)
Led several IT application support teams in both development and maintenance activities to support internal clients.
• Achieved seamless integration of interdepartmental plans by daily coordination of project plan activities.
• Ensured on-time completion of projects by developing project schedules and work-flow charts to track major milestones and critical path activities.
Senior Programmer Analyst (1981 to 1997)
Daily manager and lead of IT application support team responsible for development and maintenance of software for several BellSouth clients.
• Produced application software and performed maintenance as well as directed other team members in providing support for several client teams.
Programmer Analyst (1977 to 1981)
EDUCATION
University of Nebraska at Omaha
B.S., Computer Science
Additional Training:
Customer Service Workshop, July, 2002
LEAD - Professional Leadership, July, 2003
Project Management Fundamentals, July, 2003
LEAD - Project Management, Budgeting, and Forecasting, January, 2004
Team Development, November, 2004
TECHNICAL SUMMARY
Skilled in Proficiency and Change Management, Document Management, Outsourcing - Product Lifecycle Management, Performance and Career Management, Release Management, Requirements Management, Resource Planning and Management, Scope Management, and Software Quality Management.
Companies I like:
AT&T, IBM
Managed software developers in both the development and maintenance spheres of the life cycle. Managed the life cycle of software projects from initiation through maintenance.
Description
