Effectively implemented engagement program for team members and changed flow of store resulting in a decrease in turnover by 20%. Reduced visual outs from 2000 to 750 within a 2-month period through inventory accuracy, and a change in department management. Eckard Drugs Nashville, TN 1994 - 2000 Store Manager * Cemented client and customer retention through near-perfect customer and client service. * Drove weekly store schedules ensuring solid payroll policies. * Handled customer inquiries and issues, troubleshooting until reconciliation. * Managed sales reports, account reconciliation, and bank deposits. * Oversaw all financial transactions including cash and credit management. * Trained and mentored associates on company policy and regulations. * SELECT ACCOMPLISHMENTS Reduced shrink from 5% to 1.5% with a 9-month period through solid inventory management. Reduced shrink from 5% to 1.5% with a 9-month period through solid inventory management.
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