manage a team of associates who provide customer service to cardmembers/customers. Provide coaching and feedback. Set challenging goals. Manage poor performance. Meet daily performance metrics such as handle time, availability, sales goal and compliance goals.

COMPANY	POSITION HELD	DATES WORKED
Citibank	(Confidential)	4/1999 - 6/2007

SCHOOL	MAJOR	YEAR	DEGREE
Tuskegee University	Biology/Chemistry	1975	Bachelor Degree

Highlights:

Won President Circle Award - AT&T Universal Card (Most Prestigious Award); Won Manager of the Quarter for 12 consecutive quarters (Sales) Won Quality Excellence Award; Won Manager of the Month (15 times) Received Perfect Attendance Award for 28 years of attendance.

Companies I like:

ADT, Fidelity, Aetna, Merril Lynch, AllState, Blue Cross Blue Shield

Business Development
Strategic Planning
Organizational Process Design
Reporting
Balance Sheet Responsibility
Microsoft Office
Bookkeeping
Presentation Skills
Business Writing Skills
Design Organizational Process
Business Analysis
Sales Force Automation
Sales Interpretation
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Interview and train associates to meet daily performance metrics. Provide coaching/feedback to associates. Work with associates to outline career pathing.