Experienced Sr. Program Manager with extensive expertise in all aspects of project management, IT-Infrastructure, data center / call center operation, toll and transportation systems and application development. Expert knowledge in program/project management from initiation, planning, requirements, architecture and design through development and deployment. Consistent record of completing projects on-time and within budget. Expert negotiator with ability to reduce cost, improve efficiency and increase client and customer satisfaction. Proven ability to direct successful teams, projects, third party vendors and programs. Extensive hands-on experience in data center/call center operation, agency interoperability testing and vendor contract negotiation. Proficient in Agile software development process, deep understanding of a broad portfolio of enterprise and IT, including cloud infrastructure and operation, emerging technologies, application design/development and network virtualization.

Highlights:

• Management
• Project Management
• Business Development
• Program Management
• Call Center
• Product Launch
• opertaion
• Data center operation
• call center operation
• Agile
• Software development
• PMP