Highly trained and multi-certified SUPERVISORY INFORMATION TECHNOLOGY (IT) SPECIALIST with 15+ years of hands-on experience in directing Network Administration, Data Management, Systems Engineering/Administration, IT Project Management, and Helpdesk/Customer Support operations. Expertise in providing advice and guidance in implementing policies and procedures in the development and operation of network systems. Possesses extensive technical and operational compliance experience solving IT challenges. Combine strong analytical, troubleshooting and technical acumen with solid leadership, project management, and customer liaison skills to consistently deliver productive, innovative technological solutions. Ability to plan, implement, and manage problem management systems designed to effectively recognize, report, track, and resolve problems to enhance customer satisfaction. Experience in developing, implementing, and interpreting metrics for the evaluation of IT program effectiveness and efficiency. Skilled in applying project management practices including developing plans, project milestones, and performance measures, estimating resource requirements and monitoring activities. SKILLED TEAM LEADER AND SUPERVISOR with very strong interpersonal and presentation skills. Successful in creating and leading motivated and ethical teams and managing multiple projects with rapidly changing requirements and deadlines. Proven ability to build coalitions across the organization. Hold multiple CompTIA certifications Microsoft MCSE and MCSA Certified.
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