Over 15 years Global information systems business solutions experience, including engineering, Agile Program Manager / Project Manager leveraging Atlassian JIRA, network and infrastructure management of Global Networks, Infrastructure, Vendor relationships, authoring and compliance with Service Level Agreements (SLA's / OLA's) and Particular strength in Project Management, risk management, scope management, communication, vendor management, budget maintenance, change control processes, Property Development and Real Estate Licensed . Strong knowledge and experience with IT Customer Service Systems and Business/Financial Services Software Support, Systems Performance Monitoring & Management, SharePoint collaboration/management, Oracle Solutions, and Incident Management. Lead at least three of the largest major data center migration projects for a large manufacturing companies, including transforming, upgrading and decommissioning apps, and deploying infrastructure into a cutting-edge technology data center (American Airlines, General Motors, Hewlett Packard). Provide front line representation of the project to C-level executives and integrate project reporting into the corporate project management system. Communicate deadlines and monitor progress of the project tasks. Addressed issues, risks, and ensure corrections are made to achieve the project deadlines and requirements. Daily collaboration and support with C-level executives on project status and overall project vision. Accustomed to managing teams of 7-14 (as many as 40 globally) defining project KPIs and activities, daily and real-time measurements of team progress against defined KPIs. In-depth understand data center migration strategies and key components of a data center migration and builds. Accustomed to Sr. Project and Program responsibilities preparing project plans, communication plans, and adjusting plans according to project progress and interdependencies. Provided cross-vendor communications with multi-vendor projects and collaborations leading and supplying oversite for project goals. Supplied ITIL framework adherence as ITLIL Gatekeeper for GM North America, GM Global Data Center, Hewlett Packard and American Airlines Data Centers (3 of the largest datacenters in the world at the time). Experience with multiple data center migration and application modernization projects as HP Sr. PM. Accustomed to using problem-solving, critical thinking skills, and independent thinking to overcome unique and varied challenges. Providing written and verbal communications and procedural methodologies for complex resolutions with clarity. Daily accountability for meeting commitments and deadlines, while demonstrating principled leadership and sound business ethics. I build consistency among principles, values and behavior providing trust with others through authenticity and follow-through on commitments. I designate and leverage appropriate metrics to measure and ensure value of efforts, analyzes of issues and use sound judgment. I consistently instill urgency when driving assignments to completion while monitoring and reporting progress of myself and others, redirecting efforts when goals are not being met. * Sr. Network Management Engineer/Architect for twenty-seven network engineers supporting Voice and Data Services at Global NOC maintaining Quality of Service (QoS) and Data Center Operations * IT Customer Service Systems, Financial Service Software/Business Applications Management (24x7 Support) * Strong knowledge of Customer Billing Systems, Voice/IVR, Payment Processing, Collections (including knowledge of related Mobile and Web frameworks) * Currently Project Manager for Customer Service and Financial Service Software Support, Delivery Management, Documentum/SharePoint collaboration, Financial project control, Issues management, escalation and resolution including communication and status reporting (Standard Chartered Bank) * Expertise on all aspects of the residential, regional, global and business aspects of voice and data services. Leverage emerging infrastructure and cost benefit factors in a rapidly growing and changing marketplace * Oracle Project Manager, SharePoint implementation, upgrade, extension of existing applications, Testing, incident response plans, patches and RFP development (GM Global Data Center) * System Monitoring, Management, & Maintenance * Performance Monitoring, Tuning, & Integration to System Model (Project Management, Change Management, QA) as primary Delivery Lead/Project Manager for GM Global Data Centers. * Strong knowledge of Sungard LDRPS, HP OpenView / HP BTO (Business Technology Optimization) Software for large-scale system and network management/monitoring. * Routing Protocols such as BGP, ISIS, OSPF, RIP as well as knowledge of Emerging Technologies, time * Managed IT Infrastructure and Data Storage Services & Solutions, Linux, Wintel, Deployments and Refreshes, and UAT Test Plans. Managed and supported UGS, PLM and TeamCenter as well as various other CAD, Math &Visualization tools in multi-tiered data center consisting of various products - Cisco, Microsoft, EMC, IBM, Trend Micro Products & Solutions, HP OpenView / Remedy. * Architecture liaison for Systems Development Factory and GMAC development. Integration to Systems Modeling, ICM, PBX, Citrix, VoIP, Wintel & Unix. Network & Infrastructure Design / Integration, Firewall management. Monitored/Maintained Data Security Assessments, prioritization improvements, Information Security Assessments. Managed External Supplier Technologies (EMC, IBM, HP, etc.) * Incident Management / 24x7 On Call Support Experience * Experience as primary point of contact and leadership, guild regional office builds for infrastructure and communication requirements (US Department of Commerce - Sr. Project Manager/Site Lead). CA Agile Central * Wrote Global SOP/MOP's/Incident Management for world's first complete one-hop IP network (NY-London). * Sr. Disaster Recovery IT Project Manager (City of Detroit Water & Sewerage Department) Designed and published Incident response plans, Disaster Recovery Drills, data/info audits, Business Continuity Plans * Global Network Engineer/Global Network Management Lead - Mentored, supported troubleshooting efforts, served as final escalation point to 27 IP, Data, Voice & Fiber Engineers/Architects globally. SharePoint & Oracle Knowledge * Delivery Lead/Project Manager for GM Global Data Centers - Oracle Project Manager, SharePoint implementation, upgrade, extension of existing applications, Testing, incident response plans, patches and RFP development. Managed Severs and firewalls: CAD/Catia/eMPlanner, Oracle, CheckPoint * Published instructional security CTB's and instructional internal security web site for self-tutoring and assessment utilizing SharePoint and Documentum. Development and Release using: SAP, Oracle systems. * Documentum/SharePoint collaboration, escalation and resolution including communication and status reporting

Highlights:

• Disaster Recovery
• Management
• Program Manager
• Project Management
• Consulting
• Information Technology
• Security
• Cisco
• Communications
• Border Gateway Protocol