Client Service Manager with extensive experience in financial service operations. A strategy thinker, sound analytical skills, customer relations and project management experience. Demonstrated ability to develop clear service vision and provide leadership in changing environments.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	9/2006 - Present
State Street Corporation	(Confidential)	3/1989 - 2/2003

SCHOOL	MAJOR	YEAR	DEGREE
Bentley College	Finance/Bank Management	2000	Bachelor Degree

Highlights:

? Customer Service: Forged major working alliances with internal and external customers to reduce month-end financial statements processing time by 50%. ? Project Management: Successfully structured late cash sweep investment vehicle and earned the company and client 6% of overnight interest income. ? Revenue Generation: Led group to 15% revenue repatriation growth through weekly reconciliation of foreign cash. ? Client Relations: Achieved number one client recognition in division, through ad-hoc and best practice strategy.

Companies I like:

Financial Services, Banks

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Client Service Manager

• Developed and maintained strong client relationships. • Reviewed all client issues and made on site monthly visits to ensure client satisfaction. • Participated in preparation of department budget and negotiated client fees.