Description
Quality Specialist with proven experience in reporting, quality auditing, data entry and process improvement * Over 4 years of working with internal / external clients on different insurance policies focused on flood and home insurance * Proven success at exceeding productivity goals and strong problem resolution skills * Innovative and experienced professional in the background of multinational financial institutions and well organized with great time management skills * Experience training staff on procedures, protocols, best practices, and utilizing team-building exercises to increase production and morale
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| E Med Multi Specialty Group | Customer Service | 1/2018 - 2/2018 |
| Jp Morgan Chase Bank | Quality Control Specialist | 1/2008 - 1/2016 |
| First Union Bank | Collateral Representative | 5/1996 - 3/2005 |
Accomplishments
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