Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. I have a demonstrated ability to deliver mission-critical results. I manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Operations Management: * Increased Online lending applications from 8% to 48% by removing friction from the application process * Partnered with WorldPay, NCR, OnDot to develop online and mobile banking Card Controls for Mid-Market Financial Services Organizations * Architected/operated one of the world's largest and most advanced best of breed monitoring systems * Developed custom monitoring maturity index - matched monitoring to application risk * Installed detailed application level monitoring from a LOB perspective * Built best in class operations (Gartner Custom Benchmark) * Built world class operations center in four months and under budget * Created and implemented active/ active L1, L2, L3 operations centers strategy * Upgraded core data center's electrical infrastructure without interrupting the power to the data center * Six Sigma Green Belt Certified, Six Sigma Champion Certified, ITIL Foundations Certified * Multiple Data Center Moves and conversions (FleetBoston/B of A, Quick and Reilly to Summit Data Center (Post 911), Data Center Moves/Consolidations (Nat West, Shawmut, Summit Bank, Bank Boston) Cost/Risk Management: * Drove Annual Opex Savings of over 8.5% to fund Digital Investment Strategy * Drove best in class contract savings in Capex purchases * Drove 10% efficiency gain year over year (run rate Bof A) * Globalized staff to maximize cost efficiency * Created Six Sigma monitoring measurement to improve availability

Highlights:

• Infrastructure
• Mergers
• Mergers and Acquisitions
• Monitoring
• Onshore
• Servers
• Services
• Acquisitions
• Consolidations
• Distributed Systems