Extensive years of Customer Support and Technical Support experience * Highly motivated with proven analytical and decision making abilities * Excellent trouble shooting, problem solving and prioritization skills * Excellent ability to organize and set priorities, follow through to successful completion * Strong interpersonal, customer education, interaction, telephone/one to one communication skills * Strong customer relationship building, coaching, mentoring and project management skills * Able to work under extreme pressure, time critical situations, fast paced, high call volume environments * Ability to handle multiple task, and interview customer and/or clients effectively * Excellent case load, ticket/case management and dispatch via priority experience * New account management, Contract and service agreement, and order fulfillment experience

Highlights:

• Cisco
• Management
• Support
• Technical Support
• Engineering
• Call Center
• Clarify
• Desktop Computer
• Email
• Remedy