RUTGERS UNIVERSITY New Brunswick, NJ Manager - Student Accounting, Billing, and Collections (2012 to Present) Managed team in daily AR, Billing, and Cashiering operations to orchestrate timely, efficient collection of unpaid tuition, delivering more than $1 billion in annual revenue. Lead team in initiating and processing more than 150,000 billing actions annually, in the form of invoices, partial payment plan coupons, direct loan letters, non-payment letters, final demand letters, Forms 1098T, and related correspondence. Manage departmental accounting functions and oversee payment and withdrawal processing, refund calculations, disbursements, and account adjustments for all programs. Key Contributions: * Led team in reducing default rate from 17.8% to 9.4% in a three-year period. * Served as liaison to four law firms and six collection agencies in recovering receivables. Represented institution in court as needed to provide knowledge, expertise, and advocacy on collection actions. * Managed the reconciliation of subsidiary ledger accounts with the general ledger to ensure proper accountability of loans and delinquent accounts for over 31,000 active accounts representing $107 million in receivables. * Developed, introduced, communicated, and trained stakeholders on a number of new internal controls, policies, procedures, and systems to improve accounting operations and regulatory compliance. Advised and direction in adhering to state and federal collection laws and best practices. * Fielded and tactfully resolved a wide range of client complaints, ensuring collection of debt while still maintaining positive client relationships. * Fostered and fortified productive business relationships with billing servicers, collection agencies, and law firms. Managed associated RFP processes to keep business partnerships intact. * Authored and distributed annual reports to Health and Human Resources and U.S. Dept. of Education. * Identified, communicated, and collaborated with technical teams to solve interface and database problems affecting operations, including numerous systems not yet integrated following institutional merger in 2013.

Highlights:

• Accounts Receivable
• Bank Deposits
• Cashiering Operations
• Deposits
• e-Commerce
• Federal Tax
• Financial
• Financial Management
• General Ledger
• Management