Highly experienced in customer relations with many years of knowledge and achievements in the telecommunications, medical and transportation industry. Endowed with strong planning and organizational skills; excel in work ethic, innovation, decisiveness, and productivity. Friendly, personable, and enthusiastic about work; exceed employer expectations with "above and beyond" focus on customer satisfaction, retention, and strict attention to quality. Have learned, identified, analyzed, and understand key drivers affecting customer service

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	District/Regional Director	4/2018 - Present

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	Organizational Leadership	2018	Doctorate Degree

TYPE	TITLE	URL	DESCRIPTION
Magazine	Harvard Business Review	media url	Business Magazine

Highlights:

Completed Six Sigma Lean, Green, white and Masters. Completed the Project Management program. Completed the Human Resource program. Currently completing Organizational Leadership Doctorate program. Increased three clinics efficiency by 65% over an 8 month timeframe.

process improvement
leadership
compliance
conflict management
overcoming negativity
OSHA compliance for healthcare
microsoft excel
managing multiple priorities, projects and deadlines
managing emotions under pressure
leadership, team building and coaching
managing conflict and confrontation
communication
dealing with unacceptable behavior

• Joint Commission and regulatory compliance
• process improvement
• quality control
• regulatory compliance

Liaison between headquarters and all locations. Update and maintain company policies and state compliance/regulations. Increase revenue and build client relations with vendors to ensure best practice growth. Manage operational practices. Apply innovative approaches and techniques to remain congruent with industry development. Manage and ensure all locations meet projection revenues. Communicate with all partners and executives. Cultivate and grow a strong team of committed managers and staff. Coordinate with senior management and develop target markets. Oversee all locations deliver value and excellence to staff and clients. Ability to identify trends, opportunities and resolve matters successfully. Oversee projects are executed timely and meet deadlines.