Description
Experienced professional with strong relationship-building skills. 18 years experience with Customer Service and Desktop Technical Support. Proficient at working independently on multiple phases of complex problems and projects. Excellent at multitasking and working under pressure. Client-focused providing solutions to customers. Motivated and highly ambitious to complete tasks assigned within required timeline. Works effectively with others.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Bank Of America | Senior Desktop Support Analyst | 2/2005 - 3/2018 |
| Fleet (Bank Of America Acquired In 2004) | Workforce Management Associate | 2/2003 - 2/2005 |
| Fleet Bank | Customer Service Specialist | 12/1999 - 2/2003 |
Accomplishments
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