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Monica W

Customer Service Supervisor - 15 Years of Experience - Near 27616

Occupation:

Program Manager

Education Level:

Bachelor

Will Relocate:

YES

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Sales support specialists with extensive experience in customer service, problem resolution, the ability to drive processes efficiently and provide support effectively. Relevant accomplishments include managing an overdue loaner program from beginning to end, supporting large accounts totaling $8M in revenue annually, assisted in collecting over $2M in aged accounts receivables. * Good Verbal and Written communications skills. * ABILITY TO MANAGE PROJECTS FROM PROJECT INITIATION TO CLOSE. * ABILITY TO WORK WITH INDIVIDUALS OF ALL LEVELS AS DEMONSTRATED IN SUPPORTING SALES REPS, COMMUNICATING WITH MANAGEMENT AND DIRECTOR LEVEL EXECUTIVES IN ORDER TO RESOLVE ISSUES TO CLOSURE. * STRONG ORGANIZATIonal, time management and prioritization skills demonstrated by being able to work on several projects and support several large accounts at one time. * MICROSOFT OFFICE 2007 - 2013 WORD, POWERPOINT, EXCEL, OUTLOOK, MS WINDOWS XP * SALESFORCE * SAP

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COMPANY POSITION HELD DATES WORKED

(Confidential) Inside Sales Support Representative 10/2006 - Present
International Business Machines Customer Support Representative 5/2001 - 10/2006
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SCHOOL MAJOR YEAR DEGREE

Colorado Technical University Business Administration 2017 Bachelor Degree
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Highlights:

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