Experienced Management professional with knowledge of payroll, a desire to achieve high standards through motivating, training, and teaching team members, while contributing to the vision of the company. * Advocate for troubleshooting, identifying training needs on complicated situation by providing excellent customer service to all employees and maintaining confidentially. Identifying trends which need additional clarification by daily monitoring with log verification and follow up with management. * HR point of contact for all employees in a timely manner resolving conflict and resolution, by providing excellent support for all employees, planning and development of staff members by identifying training needs on complicated situations, policies, and procedures. * Customer advocate believes in escalating and delivering exceptional customer service. Reinforce rules which states all issues opened or closed must be completed by the guidelines stated in the company hand book, with a follow up via email to management, and thank you letter to the customer.
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