Description
Experienced call center professional 2+ years, experience and demonstrated success in an outbound and inbound call center sales environment. * Met and surpassed daily productivity goals. Exceeded customer service expectations for positive results. * Maintain accurate, current knowledge of marketing campaigns to implement changes. * Proficient with ADP time management administration. * Proficient with Salesforce.com CRM Systems. * Proficient with InsideSales.com Power dialer application. * Proficient in MS Windows operating system with detailed knowledge of software applications including: Outlook, Word, Excel and Power Point. * Updated and maintained the Salesforce.com database of customers with complete information. * Transferred potential customers, as needed for inquires which needed immediate assistance to Account Executives. * Completed call dispositions record for all outbound telephone interactions. * Identified and overcome objectives. * Lead Generation on a Business to Business basis (B2B)
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Administrative Assistant | 1/2015 - Present |
| The Black Expo | Show Director | 1/2011 - 1/2012 |
| Hilton Baltimore Inner Harbor | Room Service Administrator | 1/2008 - 1/2015 |
| University Of Maryland Dental School | Front Desk Representative | 4/2005 - 10/2007 |
| (Confidential) | Sales Development Rep | / - Present |
Accomplishments
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