Talent Management: * Led all aspects of performance management, talent management, employee development, and succession planning, resulting in reduced employee turnover by 25% and enhanced team member engagement measured by Gallup polling (score rose from 3.95 to 4.43 out of a scale of 1-5). * Devised and implemented robust on-boarding and retention process that reduced attrition from 42% to a 12-month rolling attrition of 9.1% 2017 YTD. Strategic Leadership: * Led State wide projects to successfully revamp the bank's small business and affluent market initiatives. * Coached and developed branch/sales managers and direct commission team members across divisions to deliver peak performances in revenue, business growth, customer experience, and talent management. * Utilized strong banking acumen across four different banking business lines (community, business, private, and mortgage), simplifying complexity and elevating communication skills to deepen partnerships and foster collaboration. * Liaised between community bank and business partners to drive successful rollout/integration of a partnership between the Community Bank and the mortgage department, gaining buy-in from all levels of leadership. Operational Integrity: * Provided analytical leadership to meet operational quality standards and championed sales integrity sales standards. * Resolved a Real Estate Settlement Procedure Act regulatory mortgage issue where previous management was terminated due to regulatory violations. * Refocused the mortgage team on how to compliantly hitting sales goals and customer service targets. Customer loyalty metrics went from 50% to 80% customer satisfaction. Team hit higher loan volume year after year.

Highlights:

• Business Development
• High Net Worth
• Management
• Networking
• Payroll
• Real Estate
• Retail
• Risk Management
• Talent Management
• Banking Industry