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Michelle M

Lead Help Desk Analyst

Occupation:

Help Desk Specialist

Location:

Cranford, NJ

Education Level:

High School/GED

Will Relocate:

YES

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Highly motivated experienced Help Desk Analyst. Exceptional technical and customer service skills. Team player, and enjoy a fast paced environment.

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 6/2005 - Present
Rasa Floors (Confidential) 12/2002 - 2/2005
Fast Track Delivery Service (Confidential) 1/2002 - 12/2002
Bank of America (Confidential) 7/2000 - 1/2002
Fina Oil and Chemical (Confidential) 6/1998 - 7/2000
Fina Oil and Chemical (Confidential) 1/1995 - 6/1998
Crown Media (Confidential) 2/1993 - 12/1995
Olympia, Inc. (Confidential) 11/1989 - 12/1992
US Army (Confidential) 11/1985 - 10/1989
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CollapseAccomplishments

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Lead Help Desk Analyst at the Bank of New York: Provide end-user and phone support for employees and clients to include application support for Lotus Notes, Remote Connectivity (VPN/ Shiva Support), Open Systems/ Mainframe Support, Novell Password, Active Directory Password support and various other types of applications Shift Lead for the Help Desk on a rotating basis Incident Coordinator for Severity 1 issues affecting multiple users. Responsible for opening bridges and sending Management pages. Lead Role in JPMC application testing. Responsible for updating and distributing Testing Issue Tracker. Train new Help Desk Analysts Provide Online Banking Support for Private Clients
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