Highly motivated experienced Help Desk Analyst. Exceptional technical and customer service skills. Team player, and enjoy a fast paced environment.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/2005 - Present
Rasa Floors	(Confidential)	12/2002 - 2/2005
Fast Track Delivery Service	(Confidential)	1/2002 - 12/2002
Bank of America	(Confidential)	7/2000 - 1/2002
Fina Oil and Chemical	(Confidential)	6/1998 - 7/2000
Fina Oil and Chemical	(Confidential)	1/1995 - 6/1998
Crown Media	(Confidential)	2/1993 - 12/1995
Olympia, Inc.	(Confidential)	11/1989 - 12/1992
US Army	(Confidential)	11/1985 - 10/1989

Highlights:

Companies I like:

Merck, Johnson & Johnson, Whole Foods Market, Nike, Ernst & Young, Container Store, SouthWest Airlines,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Lead Help Desk Analyst at the Bank of New York: • Provide end-user and phone support for employees and clients to include application support for Lotus Notes, Remote Connectivity (VPN/ Shiva Support), Open Systems/ Mainframe Support, Novell Password, Active Directory Password support and various other types of applications • Shift Lead for the Help Desk on a rotating basis • Incident Coordinator for Severity 1 issues affecting multiple users. Responsible for opening bridges and sending Management pages. • Lead Role in JPMC application testing. Responsible for updating and distributing Testing Issue Tracker. • Train new Help Desk Analysts • Provide Online Banking Support for Private Clients