SUMMARY most caseload in the State. Served over 10,000 homeowners and awarded over $675,000,000 in grant funding. Provided supervisory oversight to help efficiently and effectively manage caseload Dedicated, talented and creative with an emphasis on homeowner satisfaction. Operations Manager with the aptitude Motivated staff to produce a positive and successful work environment with a to interact across all levels of team mentality. management to achieve the common Weekly updates with Housing Dept. and Compliance & Monitoring to discuss and goals of an organization. With the resolve challenging projects including construction updates, legal concerns and ability to identify and utilize individual closeout documentation. talents and drivers, this Manager can Assisted Human Resources with all facets of staffing including interviews, new hire build and sustain a winning team. Big protocols, performance evaluations and disciplinary action. picture thinking and understanding desired results leads to team success. Good communication, respect for 2014-10 - Supervisor others and hard work always wins. 2015-03 reNewJerseyStronger Managed and monitored the workings of 12 Housing Advisors to ensure best performance and productivity. CORE COMPETENCIES Provided team support and guidance through every stage of grant process from initial appointment through grant signing. Maximized Housing Advisor caseload through daily database and report Forward Thinking Leadership management. Collaborated with fellow Supervisors and Project Managers to ensure program Excellent Communication Skills consistency. Project Management Liaison with top management to stay apprised of program updates and changes. Planned and implemented monthly team building activities. People and Process Management Risk Management and Assessment 2014-03 - Housing Advisor Problem Solving 2014-10 reNewJerseyStronger Conflict Resolution Provided case management to process applications for disaster recovery grant assistance related to Superstorm Sandy. Collaboration Extracted history of applicants to determine needs and coordinate with relevant Relationship Building parties to ensure homeowner satisfaction. Worked on behalf of homeowners to identify all resources available to them. Commitment to Team Success Acted as a liaison between service providers and recipients. 2013-08 - Marketing & Management Consultant 2014-02 Collaborated with President of start-up Research Company, CEC Research, to build new business. Website development: wrote copy, managed designers and content. Panel building: researched and selected appropriate media to attract potential consumers to participate in testing program. Workforce management: helped determine necessary office positions and managed candidate selection process. 2012-10 - Marketing & Management Consultant 2013-04 Created and implemented a sensory research program, including three dedicated taste testing panels for a leading packaged goods company. Internal Panel: created incentive programs for all employees to participate in internal sensory testing program (recruited 50% of the staff to join - over 100.) Articulate Panel: recruited and trained 15 people to a dedicated sensory panel of taste testers. General Consumer Panel: utilized internet and social media to build external consumer panel. Organized participation in studies and executed incentive programs. Moderated panel sessions using degree of difference testing and wrote final reports that aided in client product launch decisions. 2008-06 - Marketing Manager 2012-09 Q Research Solutions, Inc. - Honomichl Top 50 Market Research Company that specializes in consumer product testing for Fortune 500 CPG industry. Responsible for all internal and external marketing functions including marketing strategies and budget management. Wrote effective marketing campaigns and used CRM system that generated leads and grew sales. Planned 20+ corporate events with budgets ranging from $10K to $300K. Every event was on or under budget and generated over $10MM in revenue. Collaborated with Business Development to identify lead generation opportunities, managed external vendors including advertising agency. Corporate Re-Brand: development of new corporate vision, logo, tagline, website and collateral. 2005-05 - Operations Manager 2008-06 Q Research Solutions, Inc. Relocated to Racine, WI to work with major CPG Company. Responsible for all operational functions including: internal corporate communications, managed a team of 20+ field technicians, grew and maintained database of 10,000+ panelists who participated in consumer product testing. Managed and reconciled cash incentive of $30K per month. Planned team building event with clients resulting in artwork that is still on display at client location. Coordinated all employee functions including: negotiating a corporate box at Major League Baseball game, "You Make A Difference" quarterly luncheons and employee recognition dinner attended by town's Mayor.

Highlights:

• Management
• Advertising
• Business Development
• Customer Relationship Management
• Lead Generation
• Market Research
• Marketing Management
• Research
• Compliance
• Construction