Achievement oriented professional acknowledged by more than 20 years of proven results in Sales, Executive Leadership, Customer Experience, and Strategic Planning. Strengths include strong work ethic, attention to detail, excellent communication, multi-tasking, servant-leadership with integrity and character. Notable certification:

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Director Of Fixed Operations	/ - Present

TYPE	TITLE	URL	DESCRIPTION
Book	Leadership by the Book	media url	A story of servant leadership
Book	The 7 Tenants of Taxi Terry	media url	A biography of an exceptional customer service agent.
Book	The Goal	media url	A story about critical P&L management

Highlights:

Record sales and net income. Record Customer Experience metrics.

Automotive
Retail
Strategic Planning
Strategic Vision
Strong Work Ethic
Attention to Detail
Customer Relationship Management
Distribution
Inventory
Leadership
Sales Management
Business Development
Talent Acquisition
Employee Development
Problem Solving
Budgeting

• Automotive
• Retail
• Strategic Planning
• Strategic Vision
• Strong Work Ethic
• Attention to Detail
• Customer Relationship Management
• Distribution
• Inventory
• Leadership
• diverse

Driving results of the P&L, attracting, training and retaining talent, career development, sales and marketing