Occupation:Help Desk Specialist |
Location:Vincentown, NJ |
Education Level:Trade School |
Will Relocate:YES |
Description
Results driven professional with 18 years of experience supporting computer operations, network troubleshooting, and telecommunication systems on-site for 200+ employees. Novell Certified Network Administrator (CNA) * Focus on Client/Server software and hardware installation exemplary system administration, security implementation, LAN optimization, disaster prevention and recovery * Hands-on planner, installer, builder, troubleshooter: Ethernet 10 base T, Token Ring topologies * Comprehensive Novell Network Operating Systems 3.12 and 4.11 training Windows NT exposure * Explore network printing aspects from configurations and installations to troubleshooting * Resolve communication issues via: hubs, bridges, gateways, routers, and network interface cards * EXPERIENCE * NAVIENT CORPORATION - Moorestown, NJ 2014 - 2018 * * Client Services Engineer I * Delivered IT support for local desktop, VDI, laptop, mobile users and remote sites * Configured desktop workstations assisted corporate network/data teams in providing infrastructure upgrades * Active in Business Disaster Recovery process from set-up to testing * Facilitated in-house set-up of 60 workstations under time constraints due to an acquisition * Diagnosed and resolved printer problems, both local and networked * Responsible for Call Center support of Telco IP phones * Tracked and installed licensed software using SCCM application * Successfully closed Navient Co-lo in Newark, NJ when dialer systems upgraded to VoIP from analog * Gained full familiarity with Windows XP, Windows 7, Office 365 to serve in-house clients CA Service Desk ticking system. Achieved 98% on time resolution
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