Executive Profile Experienced director of franchise operations in the fast food industry with extensive knowledge of sales, operations, site development, franchise support, marketing and strategic planning. Executive leader in developing a start-up pizza franchise company, growing a single unit with annual revenues of 2.1 million to five units with annual revenues of 5.1 million. Accomplished multi-unit operations manager from process design to staff efficiency. Owned and operated family pizza restaurants for over 25 years. Focused leader who will lead by example to accomplish goals. Areas of Expertise MANAGEMENT * Managed day to day operations for a pizza franchise company including sales, franchise support and unit oversite for five locations. * Developed operations and training manuals to ensure consistency of product and service levels across chain. * Coordinated new site development from site selection, construction, equipment, staffing, training and implementation of pre-opening marketing program for five units. * Developed local store marketing program across chain to connect brand to the local communities. * Performed regular site evaluations to ensure brand standards and efficiency across multiple sites. * Negotiated and executed five franchise agreements, with a keen insight of the franchise sales process.. * Arranged volume contracts and rebate programs with vendors, reducing food and packaging cost by 5%. * Team leader for a rebranding project, worked with a marketing firm to modernize brand and overall marketing program. * Engineered menu for profitability, introduce new items and removed lower selling, less profitable items to increase overall menu profitability by 7%. * Worked extensively on point of sales and inventory control systems. * Established and monitored food, labor and marketing cost control systems for five units. Director of franchise operations Sanfratello's Franchise Systems LLC 2006 to present * Managed day to day operations for the franchise company with a total of five units. * Active in negotiating and execution of franchise agreements. Developed operations training and employee manuals. * Understanding of the franchise sales process executing five franchise agreements. Managed new site development site selection construction equipment staffing training and opening day marketing. * Performed regular on-site evaluation visits to monitor efficiency of operations across chain. * Lead monthly marketing meetings focusing on company- wide offers social media campaign and local store marketing. * Developed and monitored cost and sales bonus program for General Managers. * Implemented on-line ordering system and customer loyalty program integrating point of sales to social media outlets. with annual sales of $500,000. with annual sales of $450,000.00. site to a full service pizza restaurant increasing annual sale from $450,000 to $1.1 million. * Managed day to day operations for a $2.1 million annual sales full service pizza restaurant. Managed inventory staffing and kitchen operations supervising over 30 staff members per shift.

Highlights:

• Construction
• Control Systems
• Cost Control
• Cost Control Systems
• Integrate
• Inventory
• Inventory Control
• LESS
• Management
• Marketing Management