SUMMARY OF QUALIFICATIONS Proven Leader with over 25 years of experience of leadership. Credited with combining technological expertise Satellite Communications, and customer service. Experience in troubleshooting and repair of IT systems and management skills, mentorship, and training across all diverse industries in IT Knowledge of help desk operations equipment to ensure successful initiatives while meeting mission requirements. Highly skilled in computer programs with a firm commitment of adapting to evolving technologies. Detail-oriented and results-driven dedicated to strengthening business relationships and empowering personal growth. Information Technology Team Building and Leadership COMSEC Management Areas of Expertise: Project Management Policy and Procedure Enforcement Information Systems Security Troubleshooting Services Workflow and Process Improvement Effective Communications Customer Service Oriented Service Delivery Management

Highlights:

• Call Center
• Infrastructure
• Management
• Services
• Process Improvements
• Troubleshooting
• Recruiting
• Reliability
• Rf
• Security