Launched eCommerce product 'FedEx Office Print Online, ' resulting in over $150M in annual revenue, exceeding the combined revenue and order volume of all products in the FedEx Office eCommerce channel * Created 'Print Online' messaging and go-to-market strategy for maximum impact of new product line * Increased revenue, customer loyalty scores, order volume, and raised customer satisfaction scores 30% over a 4 - year period with 8 product enhancement releases for 'Print Online' * Delivered process improvement and practical changes that drove over 2,000 daily print online (POL) orders-the highest order volume for any FedEx Office online product * Recognized with numerous awards including Shining Star, Rising Star Team Leadership, and Bravo Zulu * Collaborated with multi-departmental teams to successfully launch 20 products with an NPV of +$225M

Highlights:

• Messaging
• Marketing Management
• Retail
• Management
• Market Research
• Product Management
• Research
• Sales
• Strategic Vision
• Vendor Management