Trendsetting technology leader and accomplished data analytics innovator with a strategic edge to operationalize processes, systems, analytical reviewing and reporting, objectives, and practices. Utilized BI and Analytics strategic vision and tactical execution to envision, plan and execute effective sales and service solutions in an agile and iterative manner. Delivered high quality reportable and repeatable business intelligence for sales, finance, marketing, operations, and curriculum development in a meaningful manner to impact business decisions. Over 20 years in the information technology industry of analyzing, creating, and supporting operational excellence implementing and upgrading CRM, and other, systems (including Salesforce.com, Microsoft Dynamics, and SalesLogix) formulating strategic plans, predictive analytics, and processes to support and anticipate sales and delivery growth. & EXPERTISE Successful Worldwide implementations of Salesforce.com * Global integration of sales (and other) systems, platforms, and acquisition resources (including personnel) website Live Chat (resulting in recurring annual +10M incremental revenue from online buyers) * Created, Planned and Implemented a self-serve online 'Get Quote' feature that resulted in recurring annual +11M revenue * Circle of Excellence Recipient for exemplary performance. Community: 2016 - Current: Member, Environmental Review Advisory Committee & Watershed Review Board, Chatham County, North Carolina (District 2)

Highlights:

• Strategic Initiatives
• Management
• Sales
• Sales Engineer
• Telephony
• AVAYA
• Compensation
• Microsoft
• Sales Support
• Support