Professional Summary Dedicated customer service manager with extensive experience in improving the customer experience. Consistently received record-high customer satisfaction ratings and improvements to the bottom line. Drove initiatives to streamline the customer service operation by providing top-notch, professional support services, with personal interaction, while resolving client inquires and complex issues. Ability to recruit, train and supervise customer service reps/inside sales reps and cashiers. Excellent employee retention rate.

Highlights:

• Distribution
• Inside Sales
• Sales
• Billing
• Customer Accounts
• Manufacturing
• MRP
• Process Improvement
• Root Cause Analysis
• Sales Support