Description
Career Highlights Project/Objective Results Staff Education and Training * To improve Patient Safety. * To improve Director of Operations Training. * To improve management retention. Group Level: Project Co-Leader Collaborated with the Group Field Vice President of Regulatory Compliance and developed a "Director of Operations Boot Camp Resource Manual" to provide training to forty plus Directors of Operations. Staff Education and Training * To improve Charge Nurse and Clinical Manager Training. * To improve staff retention. Regional Level: Project Leader Developed and implemented training for 80 plus Charge nurses and Clinical Managers. Provided oversight for continuous training at a region level. Quality and Regulatory Program * To improve Patient Safety. * To improve State and Federal survey results. * To improve operations efficiency. Regional Level: Project Leader Developed and implemented internal audit tools and processes to ensure compliance with State, Federal and internal Policies and Procedures. Led an internal audit team on the successful completion of monthly audits for identified clinics. Collaborated with regional team and Regional Vice President to improve the efficiency and effectiveness of operational procedures. Kidney Care Advocate Program * To simplify and standardize the Home Admission process. * To create a "concierge" like service for our patients. * To promote Home Dialysis Growth. Regional to National Level Collaborated with Home Therapies Leadership in the development of training tools and processes for the "Kidney Care Advocate Program." Senior Leadership implemented "Kidney Care Advocate" role at a national level. Collaborated on role implementation and national training. Home Staff Nurse Standardization * To simplify and standardize the HHD and PD workflow. * To create the ability to "float" staff throughout the region. * To improve employee satisfaction. * To improve survey outcomes. Regional Level Project Co-Leader in the development of training materials and processes. Collaborated with Education Department to provide nursing staff training. Recognitions/Awards * 2016 and 2017 Western Group General Manager's Director of Operations Award. * Earned rare "Below the Zone" Military Promotion * 2017 Selected by Senior Leadership to Collaborate on the Development and Implementation of "Kidney Care Advocate Program" * Awarded Inspection "Quality Compliance Top Performer" (2003) * 2017 Selected by Group Vice President to improve regulatory compliance on identified "High Risk Clinics" in the Group * #1 of 30,000, US Air Force Mental Health MAJCOM Award (2002) * Earned Professional Military Education, Airman Leadership School Award (2002) * #1 of 1200, Andrews AFB MD, "Airman of the Year" (2001) * Andrews AFB MD, First Sergeants Sharp Troop Award (2000 and 2001) * #1 of 500, Andrews AFB MD, Medical Group "Airman of the Year" (2001) DECORATIONS Air Force Training Ribbon, Basic Military Training Honor Graduate Ribbon, Non-Commissioned Officer Professional Military Education Ribbon, National Defense Service Medal, Air Force Good Conduct Medal, Air Force Outstanding Unit Award
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