Occupation:Help Desk Specialist |
Location:Norwalk, CT |
Education Level:Associate |
Will Relocate:YES |
Description
* Microsoft Certified professional with technical education and experience in large scale and midrange environments supporting e-commerce. * With the assistance of the manufactures manually examine and repair computer hardware and peripheral components (desktop, laptop, storage, tablets, printers), warranty claim and parts ordering. * Provide multi-level support, managed network connectivity issues, extensive experience in customer support including supporting C level executives. * Offer unique combination of hands-on administration and maximizing organizational effectiveness with drive, energy and passion to learn. * Take on multiple roles in desktop and network support, Citrix support including MAC High Sierra OS, Windows 7 and 10, hardware and software. * Solve problems while embracing positive effect of change on successful organizations, fostering commitment, team spirit, and trust and group identity.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Mastercard Headquarters | Sr. Desktop Support Technician Contractor | 10/2019 - 9/2020 |
| Pepperidge Farm | Senior Deskside Support Technician Contractor Partner Reinsurance | 6/2019 - 9/2019 |
| Ibm | Senior Deskside Support Representative Contractor | 12/2017 - 3/2018 |
| Newell Brands | Senior Deskside Pc Support Contactor | 2/2017 - 11/2017 |
| Ibm Millward Brown | Senior Desktop Support Technician | 1/2014 - 12/2016 |
| Legg Mason | Senior Campus Pc Support Team Lead | 11/2006 - 12/2013 |
Accomplishments
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