SUMMARY Over 8+ years of IT Business Systems Analyst experience. Over 3+ years of C++ Program Model Developer experience. Over 10+ years of Programmer/Systems Analyst experience. * Excellent experience creating Functional Requirements, Product Needs and Features, User Training Documents, Test Cases, Use Cases and User Stories. * Proficient in creating user documentation, training documentation, complete system documentation. Strong ability to conduct user training sessions and facilitate meetings. * Excellent people skills with the ability to effectively communicate complex concepts, both verbally and in writing, for the individual or group receiving the information. * Experience in industries including medical billing/records, advertising, manufacturing, banking, life insurance, expense management, actuarial and accounting, and security. Experienced with the complete Systems Development Life Cycle ranging from requirements gathering, software design, development, user and system testing, quality assurance, installation and post installation follow-up. DEMONSTRATED SKILLS AND ACCOUNTABILITIES * As an IT Business Systems Analyst * Created documents such as Functional Non-Functional Requirements, Product Needs and Features, Business Requirement Document (BRD), Solution Requirements Blueprint (SRB) and User Training Documents, Test Cases and Use Cases. * Documented user stories, completed initial acceptance testing, demonstrated new functionality for team members, and led user acceptance testing activities for the team * Translated business requirements into high level and detailed functional specifications for IT developers and outside vendors. Assisted teams throughout the company gathering and writing requirements on a wide variety of applications * Supported systems ranging from general ledger, accounts payable, accounts receivable, point of sale, sales and use tax, budgets, inventory and travel and expense management. * Participated in the full SDLC process. * Gathered requirements, completed the program/system design specifications, coded and tested each phase from unit testing to system testing, installation and follow-up all on legacy mainframe systems. * Served as the subject matter expert on multiple mainframe systems and provided 24/7 support of multiple systems. BUSINESS PROCESS ANALYSIS * 2+ years' experience in process improvement * Actuarial Department turned over a project giving 1 page of instructions. * Goal: to turn one page of instructions into a process that could be handled by the Actuarial IT Team. * Initial phase was to keep it as a manual, monthly process to ensure business-as-usual deadlines were met. After working with it, I saw where modifications could be made and processes streamlined. * Wrote a 64 - page user guide. * Established process flow, schedule, timing (what needs to be completed when) contingency plans when schedule was not met, testing methods, final product reviews, etc. * Identified issues and gaps and streamlined the process. * Project expanded to include monthly, quarterly, and annual processes. * The outcome was to automate ~85% of the process with some manual intervention still required. OTHER EXPERIENCE HIGHLIGHTS * Participated on multiple projects to migrate mainframe data/programs to other platforms. * Performed as Security Monitor monitoring user access to Quality Center and other server environments until transitioning the role to the IT department. * Performed IT Security/Access Management for the Klondike system and Quality Center at Allianz. Monitored access for individuals/groups, submitting ID Requisitions to have access changed if users were added incorrectly, creating reports of users and their access and reviewing the results with the department managers to adhere to SOX controls. * Performed asset management analysis of users' assets. * Captured requirements in Quality Center when it became the primary source of truth for requirements, test cases and user acceptance testing. CHRONOLOGICAL EXPERIENCE Technical Business Analyst (Contractor) ICF Olson September 2017 to January 2018 Via: Horizontal Integration, Incorporated, St. Louis Park, MN 1. Performed as a Technical Business Analyst on the Loyalty Management System (LMS) for a globally recognized hotel chain. 2. Created and maintained Use Cases within Confluence/JIRA Management System 3. Performed process analysis, worked with clients researching issues, diagnosing problems and discrepancies. 4. Facilitated requirements sessions to review Use Case requirements. 5. Performed individually and as a team member assisting Development, QA, and Operations in the delivery of a high quality product for the client. Business Analyst (Contractor) Ameriprise Financial Services - Columbia Threadneedle

Highlights:

• Systems Analyst
• Acceptance Testing
• Applications
• Blueprints
• Business Analysis
• Business Analyst
• Business Requirements
• Information Technology
• Management
• Microsoft Access