Description
Experienced with Claims Management for Customer and Associate accidents . skills Staff development * Out going Conflict resolution * Learn new things Quickly Strong verbal communication * Word Excel and Power Point Self-motivated *Helping other Budgeting and finance * team player Team leadership Client assessment and analysis work history Shift/Co- Manager Aug 2000 - Mar 2018 Wal-Mart Beford, TX Managed schedules, accepted time off requests and found coverage when shifts were short. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Tracked receipts, employee hours and inventory movements. Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Identified individual development needs with appropriate training. Maintained up-to-date knowledge of product and service changes. Maintained accurate records of past due customer account activity. Fostered an environment which encouraged continual process improvements. Met all customer call guidelines including service levels, handle time and productivity.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Adc Lock & Key | Office Manager / Accountant | 8/1993 - 5/1997 |
| D & R / Acculock, Inc | Office Manager / Dispatcher | 7/1990 - 8/1993 |
Accomplishments
Highlights:
Keywords
