Description
Dedicated customer service manager with 13 years of experience in "Hyatt corporation" hospitality and retail settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. * Leader of customer-focused teams instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. * Service Management * Sales & Marketing Improvement * Handling Complaint & Resolution * Teambuilding & Training * Retail Operations Management
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